Privacy policy

Last updated: November 29, 2025

handeugur.art

Last updated: 04.12.2025

Hande Ugur Studio (“we”, “us”, “our”) operates this website (handeugur.art) and all related features, content, products, artworks, and services (collectively, the “Services”). Our store is powered by Shopify, which enables secure online shopping, checkout, and customer support.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access our website, make a purchase, or interact with any part of our Services.

By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. We may collect the following categories:

Contact Information

  • Name

  • Email address

  • Billing and shipping addresses

Financial Information

(Handled securely by Shopify and third-party payment processors.)

  • Payment card details

  • Transaction confirmation

  • Billing information

Account Information

  • Username

  • Password

  • Preferences

Order & Transaction Information

  • Artworks viewed

  • Items added to cart or purchased

  • Returns or exchanges

  • Purchase history

Communications

  • Emails, messages, and customer support inquiries

Device & Usage Information

  • IP address

  • Browser and device type

  • Cookies and tracking data

  • Activity on our website (pages visited, time spent, clicks)

2. How We Collect Personal Information

We collect information:

Directly from you

When you create an account, make a purchase, subscribe to emails, or contact us.

Automatically

Via cookies, analytics tools, Shopify’s systems, and tracking technologies.

From service providers

Such as Shopify, payment processors, shipping companies, and marketing partners.

From third-party integrations

If you interact with social media, ads, or embedded services.

3. How We Use Personal Information

We use your information to:

Provide & Improve the Services

  • Process and fulfill orders

  • Manage your account

  • Personalize your shopping experience

  • Recommend products

  • Improve our website and user experience

Marketing & Communication

  • Send promotional emails (only if you opt in)

  • Notify you about new releases, updates, or sales

  • Provide targeted advertising based on website activity

Security & Fraud Prevention

  • Authenticate your identity

  • Detect fraud or suspicious activity

  • Maintain secure payment processing

Customer Support

  • Respond to inquiries

  • Provide order updates

  • Assist with returns or issues

Legal Compliance

  • Respond to law enforcement requests

  • Maintain records

  • Support dispute resolution

4. How We Share Personal Information

We may share your information with:

Shopify

Our store host and primary data processor.

Service Providers

  • Payment processors

  • Shipping carriers

  • IT, analytics, cloud storage, and customer support providers

Advertising & Marketing Partners

For lawful marketing purposes and personalized ads (as permitted by privacy laws).

Legal Authorities

If required by law, subpoena, or government request.

With Your Consent

For example, if you connect your account with social media.

We do not sell your personal information.

5. Relationship with Shopify

Because handeugur.art is powered by Shopify, your data may be stored or processed in countries outside your residence, including Canada and the United States.

To learn how Shopify uses your data, please visit:
https://www.shopify.com/legal/privacy

To exercise rights related to Shopify’s data processing, visit:
https://privacy.shopify.com/

6. Third-Party Links

Our website may include links to external websites or services.
We are not responsible for the privacy practices, security, or content of third-party platforms.
We recommend reviewing their policies before interacting with them.

7. Children’s Privacy

Our Services are not intended for minors under the age of majority in your country.
We do not knowingly collect data from children.
Parents may contact us if they believe their child has provided personal information.

8. Data Security & Retention

We use industry-standard security measures to protect your data. However, no online system is entirely secure.

We retain personal information only as long as necessary to:

  • provide the Services,

  • comply with laws,

  • resolve disputes,

  • maintain business records.

9. Your Rights

Depending on your location (e.g., UK, EU, or California), you may have rights to:

  • Access your personal information

  • Request deletion

  • Request correction

  • Request a copy (data portability)

  • Opt out of targeted advertising

  • Withdraw email consent at any time

You can request any of these by contacting us at:

📩 info@handeugur.art

We may verify your identity before completing your request.

We will not discriminate against you for exercising your rights.

10. International Transfers

Your data may be transferred outside the UK or European Economic Area.
When this occurs, we rely on recognized legal mechanisms such as Standard Contractual Clauses to ensure protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect new practices or legal obligations.
The latest version will always be available on this page.
Continued use of the Services indicates acceptance of the updated Policy.

12. Contact Us

If you have questions about our privacy practices or your data rights, please contact:

📩 info@handeugur.art
📍 Hande Ugur Studio
London, United Kingdom